R6 Marketplace Dispute Resolution Process
R6 Marketplace Dispute Resolution ensures fair and transparent handling for every Rainbow Six Siege skin transaction. Our structured process helps buyers and sellers receive impartial review, clear investigation, and timely outcomes when disagreements happen during cosmetic trades.
How R6 Marketplace Dispute Resolution Works
Our dispute resolution process is designed to be fair, transparent, and efficient. Here is a step by step breakdown of how we handle disagreements between buyers and sellers.
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Dispute Filed
Either the buyer or seller initiates a dispute through their R6 Marketplace dashboard. The filing party provides a detailed description of the issue, including relevant transaction IDs, screenshots, and communication records. The opposing party receives immediate notification and has 48 hours to respond with their perspective. During this time, any funds or items involved in the transaction remain securely held in our escrow system.
Investigation Phase
Our dedicated dispute resolution team reviews all submitted evidence from both parties. This includes transaction logs, communication history within the R6 Marketplace, account verification records, and any supporting documentation. Our team may request additional information from either party if needed. The investigation phase typically takes two to five business days depending on the complexity of the dispute.
Mediation Attempt
Before issuing a formal decision, our team attempts to mediate a mutually acceptable resolution between the buyer and seller. Many disputes on the R6 Marketplace stem from misunderstandings or communication gaps that can be resolved through guided conversation. Our mediators are trained professionals who understand the nuances of Rainbow Six Siege cosmetic trading.
Formal Decision
If mediation does not produce an agreement, our dispute resolution team issues a formal decision based on the evidence gathered. Decisions are guided by our published trading policies and the specific circumstances of each case. Both parties receive a detailed explanation of the reasoning behind the decision, ensuring complete transparency throughout the process.
Resolution Executed
Once a decision is made, the R6 Marketplace automatically executes the resolution. This may include releasing escrowed funds to the appropriate party, returning items, issuing credits, or implementing other corrective measures. The resolution is typically executed within 24 hours of the final decision being communicated to both parties.
Types of Disputes We Handle
The R6 Marketplace dispute resolution team handles a wide range of trading disagreements. Understanding the categories helps you provide the right information when filing.
The Beginning
Either buyer or seller initiates a dispute via the R6 Marketplace dashboard, providing issue details with transaction IDs, screenshots, and communication records. The opposing party is notified and has 48 hours to respond, while funds or items remain securely held in escrow.
Item Not as Described
The cosmetic item you received does not match the listing description on the R6 Marketplace. This includes incorrect skin variants, wrong operator assignments, or misleading condition descriptions. We compare the listing against the delivered item to determine the appropriate resolution.
Payment Not Received by Seller
You completed a sale on the R6 Marketplace and delivered the item, but the payment has not been released to your account. Our team traces the payment through our escrow system and ensures funds are released according to our transaction completion policies.
Unauthorized Transaction
You notice a transaction on your R6 Marketplace account that you did not authorize. Our security team immediately freezes the affected transaction, investigates potential unauthorized access, and works to recover any items or funds involved in the unauthorized activity.
Pricing Dispute
A disagreement about the agreed price between buyer and seller on the R6 Marketplace. This can occur when market prices change significantly between listing and purchase. Our team reviews the transaction timeline and pricing records to ensure both parties are treated fairly.
Communication Breakdown
When buyer and seller communication breaks down during a transaction on the R6 Marketplace, our mediation team steps in to facilitate productive dialogue. We help clarify expectations, resolve misunderstandings, and guide both parties toward a mutually acceptable outcome.
R6 Marketplace Dispute Resolution Statistics
98.4%
Resolution Satisfaction Rate
Percentage of disputes where both parties reported satisfaction with the outcome on the R6 Marketplace.
3.2 Days
Average Resolution Time
The average time from dispute filing to final resolution for standard cases on our platform.
72%
Resolved Through Mediation
Percentage of disputes resolved through our mediation process before requiring a formal decision.
< 0.3%
Dispute Rate
Percentage of total R6 Marketplace transactions that result in a dispute being filed.
How R6 Marketplace Protects Both Parties
Tips for a Smooth Dispute Process
Following these guidelines helps ensure your dispute on the R6 Marketplace is resolved as quickly and fairly as possible.
Document Everything
Save screenshots of listings, conversations, and transaction confirmations from the moment you begin a trade on the R6 Marketplace. Comprehensive documentation significantly strengthens your position during the dispute resolution process and helps our team reach a fair conclusion faster.
File Promptly
Submit your dispute within 72 hours of identifying the issue. Timely filing on the R6 Marketplace ensures that evidence is fresh, transaction records are readily available, and our team can begin the investigation while details are still clear in both parties memories.
Communicate Clearly
Provide a clear, factual account of what happened without emotional language. Our dispute resolution team on the R6 Marketplace evaluates cases based on evidence and facts, so organized and precise descriptions help us understand your situation and reach a resolution more efficiently.
Use Platform Communication
Conduct all trade related conversations through the R6 Marketplace messaging system. Off platform communications are difficult to verify and may not be admissible as evidence during the dispute resolution process. Our built in messaging creates an auditable record of all interactions.